Domestic Shipping

How long will shipping take?


It takes approximately 3 weeks. We will try our best to ship your order as fast as we can.




How much does shipping cost?


For smaller sized items like soft furnishing & decor items, we will send it out via a parcel which will cost a flat rate of RM 15. For bigger items like furniture, we will rent a bigger vehicle to dispatch your order which will cost you, RM 100. However, we do offer a pick-up option. But all pick-ups are strictly on appoinment base only. Deliveries to East Malaysia is slightly more expensive.




Do you provide free shipping?


Unfortunetely, we do not offer free shipping unless it is self-pick up. However, self-pick ups are strictly on appointment basis only. Please do contact us before you come by!




Can I self-pick up my items?


Yes, you can! However, all pickups are strictly on appointment basis only. We will notify you as soon as your order is ready for pick up.





International Shipping

Do you ship internationally?


Yes, we do. Please contact us directly so that we can make the necessary arrangements for you. However, should there be custom charges, you, the buyer would have to bear the cost. We will not be responsible for any custom charges.




How long will it take?


Orders may take at least 4 weeks to arrive after they are shipped. This is because your parcel will have to pass through customs.




Is there free shipping?


Unfortunetely, we do not offer free shipping.




How much is it to ship internationally?


It varies according to parcel size/weight.





Return & Refund

Can I return / refund the items that I have ordered?


Unfortunetely, there will be no exchange or refund on any purchases made. However, if there are any major defects or a wrong order has been received, you may be eligible for a return/refund. Please contact us at thearchiterior@gmail.com within 7 days of receiving your parcel.




How can I request for a refund/exchange?


1. Send us an e-mail with the title “Refund/Return - Order No.” with the photos of the defected/wrong item with some details to thearchiterior@gmail.com. 2. For a quick response, please provide your order number. 3. We will reply to you on the next step as to whether you are eligible for an exchange or refund when we have received your returned items. 4. If you are eligible, you may then return your item via courier services or drop it off at our place with an appointment.




Are items bought during a sale refundable?


Only regular priced items may be eligible for refunds or exchange.





FAQ